In continued efforts to support their global customer-base, the new Lightspeed Customer Portal was launched to better support districts with online chat, increased visibility into support cases, users, account information, and licenses. In this survey, Lightspeed helped surface the root of concerns in online safety. To best serve its K-12 schools, parents, and students, Lightspeed commissioned research to enhance its knowledge base and product development. Partnered with AWS, Lightspeed helped share insight on the evolving challenges and solutions associated with remote learning in the 2020 Back to School Report. In addition, Lightspeed also worked to gain insight into another key stakeholder in K-12 education – parents. In addition to recognition for its solutions, the company also achieved AWS Education Competency Status, a designation that recognizes Lightspeed for its proficiency and proven customer success in providing solutions to support its K-12 customer base.ĭedication to the future of K-12 and customer success Lightspeed Mobile Device Management™ also received recognition as a Top 5 MDM Tool for Education by Tech & Learning. Lightspeed Filter received an Award of Excellence from Tech & Learning for Best in Software and was recognized as a Cool Tool Award Winner by EdTech Digest. Another Award of Excellence was earned by Lightspeed Analytics for Best in Enterprise Solution. In 2020, Lightspeed Systems was recognized as a Top Innovative Ed-Tech Solutions Provider by Enterprisetechsuccess Magazine for its suite of online safety and effectiveness solutions. For teachers on the frontlines of navigating remote learning, Lightspeed Classroom Management™ was enhanced with an increase in class sizes, custom one-way messaging, and Zoom integration launcher.Īn ecosystem of solutions recognized for ongoing innovation, s uccess, and proficiency.With a ground-breaking integration with leading remote learning resource Microsoft® Teams, Lightspeed Alert™ AI monitoring capabilities was extended to Teams chat and Teams meeting chat activity to prevent incidents of self-harm, suicide, or violence.Lightspeed Analytics™ developments – complete with a new interface with customizable app management, expanded compliance-tracking capabilities, and custom chart builder – provide a depth of visibility necessary for remote learning decision-making in order to maintain compliance, optimize remote learning resources, and identify opportunities for cost-saving.Intuitively designed and based on customer feedback, Lightspeed Filter™ was enhanced with the Online Activity Dashboard to provide easy remote learning insight into active students and their online activity.Launching the Lightspeed Parent Portal™ was a critical development for increased at-home safety and parent involvement, providing parents with visibility into student online activity and controls to establish healthy screen time limits.In the quick shift to a primarily remote learning environment, the rapidly growing Lightspeed product team responded with key developments throughout the year to help schools, students, and parents take on new challenges and provide safe, equitable learning at a distance. Product team internal growth and development to boost online learning effectiveness “From getting schools set up with cloud-based filtering within days to making rapid enhancements to our solutions, we have been and will continue to be unwavering in our commitment to schools.” Thomas continued, “I’m especially proud of our team’s dedication as we were able to maintain a 95% customer satisfaction rating, despite a rapid increase in demand for our solutions.” “As schools this year were thrown into a completely new environment, seemingly overnight, we as a company wanted to ensure we did everything to support district leadership,” shared Brian Thomas, President & CEO, Lightspeed Systems. 16, 2020 (GLOBE NEWSWIRE) - Lightspeed Systems® (Lightspeed), the leading K-12 online safety and effectiveness solutions provider, closes out a year of tremendous innovation, growth, recognition, and company-wide initiatives that helped schools world-wide provide safe online learning and maintain learning continuity in a year of unprecedented changes to the learning environment.ĭue to COVID-related school closures, schools quickly were forced to pivot, deploying devices and online learning programs in a matter of weeks. The Lightspeed commitment to being a trusted partner for schools meant the company needed to also swiftly respond and support district leadership to ensure continuity of learning.
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